Multilingual Customer Support with Czech or Slovak language

Multilingual Customer Support with Czech or Slovak language

  • Ημερομηνία δημοσίευσης:23 Μαΐου, 2020
  • Αιτήσεις έως: 23 Ιουνίου, 2020
  • Προβολές 50
0 Αιτήσεις
  • Κλάδος εργασίας Εξυπηρέτηση Πελατών
Athens, Greece
Περιγραφή Αγγελίας

Multilingual Customer Support with Czech or Slovak language

Athens, Attica, Greece Full time

Description

About the company:

The company is a worldwide leader in customer experience management for such biggest and most respected brands on the planet as Microsoft, Apple, Audi, Volkswagen, Philips, Google, Philip Morris, Facebook, Symantec, and others. The company is renowned provider of customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.

We are looking for people who speak Czech or Slovak + English (native or C1 level) to go to work to Athens, Greece to join a team of young professionals working in customer support for the world famous brands.

A great opportunity to work abroad with your friends (the company is hiring whole teams).

Employees’ wellbeing is highly important for the employer, that is why the company is taking measures during COVID-19:

  • Hiring process is taking place remotely – all interviews are conducted via Skype.
  • During COVID19 all the employees are working from home with provided tools – the only requirement is to be located in Greece. If you are relocating to Athens for the position, the company will provide you with a relocation package!
  • The starting dates are negotiated so that relocation takes place once it’s safe for everyone.
  • The training is delivered remotely in the comfort of the residence in Athens.

Multilingual Customer Support with Czech or Slovak language

What you will be doing:

  • Receive inbound calls, e-mails, and chats from existing consumers requiring product support in the target language
  • Communicate clearly with them and answer properly their questions
  • Determine further action or final completion on customer cases received
  • Ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved

Why you should definitely go for it:

  • High-quality training upon arrival (around one month in length)
  • Opportunity to work for and get experience from the world’s biggest brands
  • Impressive career history to be put on your CV
  • No strict demand of having a completed education / degree
  • Fantastic international experience and travel opportunity
  • Great weather conditions to live in and the chance to combine work and rest
  • Living in Athens is cheaper than in many other countries
  • Career development opportunities
  • Varied benefit package

Requirements

  • Good communication and presentation skills or wish to develop them
  • Ability to multi-task, prioritize and manage time effectively
  • Czech or Slovak+ English (native or C1 level)
  • EU citizenship or a work permit for Greece
  • Positive attitude
  • Being people-oriented and adaptable

Benefits

What we offer:

  • Relocation package: paid flight, airport transfer, 2 weeks’ hotel upon arrival and support with finding a permanent accommodation
  • Depending on the project an opportunity to work remotely / have home office in Athens (either you live in Athens or want to relocate to Athens)
  • Monthly performance bonus (10% or more)
  • Meal vouchers, on-site canteen
  • Double salary twice a year
  • The referral bonus for proposing new colleagues
  • Extra payment for overtime, Sundays and Greek holidays (75 %)
  • Extra payment for night shifts (25%)
  • Free Greek courses
  • In-House doctor and medical center
  • Thorough support in all the aspects of life in Greece: Employee Relations Team to help new hires integrate in the Greek lifestyle and culture

Multilingual Customer Support with Czech or Slovak language

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